Frequently Asked Questions
Here are the answers to some of the frequently asked questions about the services and subscription. If you still do not find the answers you're looking for, please write to us or call as directly!
General Information
Learn about Spinber machines, usages and more.
What is Spinber?
Spinber is your go-to IT infrastructure provider. Spinber provides machines with various configurations that cater to different requirements.
Where is your office located?
Spinber is a product of CD Tech Innovations Private Ltd. CD Tech Innovations Private Ltd. has its office in the heart of Chennai city.
What are the key advantages of using Spinber?
Spinber lets you spin-up machines for every budget. You will get instant access to powerful desktop computers at any point in time.
How do I book a machine?
The state-of-the-art control panel of Spinber makes it easy to spin-up machines on the fly and use upon demand. You need to sign up and book the machine of your budget.
How shall I contact your customer support if I have any issues?
You may write to [email protected]. We will try our best to sort out your concern.
Where are these machines located?
Spinber's primary datacenter is in Egmore, at the heart of the bustling city called chennai in India. The datacenter is a state of the art facility with access to the best powerlines, having generator and UPS backup. Call us at +91-9789-9789-81 to know more and visit our facility in Chennai.
Account
Learn about plans, software support and more.
What if my bandwidth usage exceeds the allotted limit?
You may upgrade to a higher plan and purchase additional bandwidth as per your requirement. Or you can contact our support number +918069078888 / 08069078888 for a customized plan.
Where are your Data centers located?
We are data center providers. We have multiple data centers located in Chennai and a few other parts of the world.
Do you offer software support for the machines?
Spinber offers support for selective support products. The cost of the support depends on the availability and difficulty in providing the solutions.
I am working on a short-term project. Is it possible to book a machine only for my project?
Absolutely. You can book any machine of your choice for a month or more. If you need any personal customization, you can contact our representative @ +918069078888 / 08069078888.
Technical
Learn about Spinber's products and features.
You say that your machines are GPU-powered. What makes it better than a CPU?
GPU-powered machines are good for parallel processing and can do thousands of work at once, making them ideal for graphics.
What kind of machines is available with Spinber?
You can select the machine of your choice from the array of Video Editing Machines, Graphic Design Machines and Live Streaming Machines.
Is it possible to connect with the Azure network?
Yes. You can connect with Microsoft Azure and Amazon Direct as well.
How long should I wait to get my system allocated?
Instant allocation of any system is the speciality of Spinber. As soon as payment is confirmed, you get instant access to your machine.
Billing
Learn about Spinber machines, usages and more.
Do I need to pay in advance?
Yes. The payment should be prepaid which goes month by month.
What if I need to cancel my subscription?
You can cancel your subscription anytime.
Will I be exempted from using the machine if I cancel my subscription?
You will not be until the current billing month has been over. Your subscription will not be active the next month after you have cancelled the subscription.
How should I pay for the subscription?
You need to pay online using your credit/debit card or your PayPal account.
Will you charge my credit card abruptly?
No. As the billing is prepaid, you will be required to pay before the usage.
I have paid for the month. But I have used the service for a few days only. Will you refund my payment?
We do not pay refunds under any circumstances. It is advisable to pay after proper reflection.
How shall I renew my subscription?
You may renew your subscription by signing into your Spinber account before the end of the current billing cycle.
What if I fail to renew my subscription?
If you fail to renew your subscription, your account will be deleted and you will no longer be able to use our services.